We recently noticed that some third-party companies and individuals impersonated the TOPONE Markets brand and illegally misappropriated our trademarks.

We Hereby Reiterate Our Statement:

TOPONE Markets does not provide discretionary account operation trading services, nor does it cooperate with other third-party vendors and/ or agents to provide such services.
TOPONE Markets staff will not promise to our customer the definite profit, please do not trust any kind of the profit promise or profit related picture, such as screenshot/ chat history, etc, all investment profit can be only viewed on our official website and application.
TOPONE Markets is a professional online trading platform with low spreads and zero handling fees. Be wary of any behavior that asks you for any fees directly and privately. TOPONE Markets does not charge a fee at any stage of its trading process or other fee.

If you have any questions or concerns, please feel free to reach us by clicking the "Online Customer Support" or send an email to our customer care team cs@top1markets.com. We will answer your questions and assist you promptly.

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Help Centre

Help Centre Transaction problem Trading Issues Why is my pending order not executed at the specified price?

Transaction problem

Why is my pending order not executed at the specified price?

The pending order will only be executed when the market price reaches the investor's pre-set pending order target price and there are sufficient funds in the trading account. Please note: For Long Buying pending order, the long (buy) price must reach the preset price; For Short Selling pending orders, the short (sell) price must reach the preset price; When the market faces a large fluctuation, the market quotation may skip the preset price.

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